The Guardian Care Management Program is designed to provide patients with comprehensive, individualized support throughout their healthcare journey. Led by Dr. Matt Downen, MD, and Case Manager Courtney Kroeger, the program focuses on proactive coordination, communication, and continuity of care — ensuring that every patient’s medical, emotional, and social needs are met with compassion and precision.
 

Through close collaboration between hospitalists, case managers, specialists, and post-acute providers, the Guardian program helps patients navigate complex medical conditions, transitions between care settings, and ongoing treatment plans. The team develops personalized care strategies that align with each patient’s goals, values, and long-term well-being.
 

Program Goals:

• Promote seamless transitions from hospital to home or post-acute care

• Enhance communication between patients, families, and providers

• Reduce readmissions through proactive follow-up and support

• Improve overall patient satisfaction and quality of life

• Ensure individualized, evidence-based care planning
   

The Guardian Care Management Program embodies Premier Hospitalists of Kansas’ commitment to whole-person care — combining clinical expertise with empathy, coordination, and patient advocacy to achieve better health outcomes and stronger community connections.